Privacy Policy

At Calder Valley Windows and Doors, we take your privacy seriously. We are a local, family-run business, and we treat your personal information with the same respect we show your home. This policy explains how we collect, use, and protect your data.

1. Information We Collect

When you interact with us, whether through our website ‘Request a Quote’ form, over the phone, or during a home visit, we may collect the following information:

  • Contact Details: Name, email address, and phone number.
  • Property Details: Your home address and postcode (to verify you are within our service area of Calderdale or Kirklees).
  • Project Interests: Details about the windows, doors, or roofline services you are interested in.
  • Technical Data: IP addresses and cookies (see our Cookie Policy).

2. How We Use Your Information

We only use your data to provide you with the best possible service. Specifically, we use it to:

  • Provide you with an accurate quote.
  • Contact you to arrange a site survey or installation.
  • Manage warranties (like your HomePro guarantees).
  • Meet our legal and regulatory obligations (such as Certass registration).

3. The ‘No-Salesman’ Data Promise

  • No Spam: We will never sell your data to third-party marketing companies.
  • No Pressure: We only contact you regarding the specific quote or project you requested.
  • Third-Party Sharing: We only share your data with essential partners required to complete your job (e.g., Certass).

4. How We Store Your Data

We store your information securely and only for as long as necessary. If we install a product with a 10-year guarantee, we keep your records for the duration of that warranty to ensure we can support you if any issues arise.

5. Your Rights

Under UK data protection law (GDPR), you have the right to:

  • Request a copy of the data we hold about you.
  • Ask us to delete your data (the ‘right to be forgotten’).
  • Correct any inaccurate information.

6. Contact Our Data Lead

If you have any questions about how we handle your data, or if you would like to exercise your rights, please contact us directly:

Phone: 01422 382 168
Email: info@caldervalleywindowsanddoors.co.uk